THE DMO EXECUTIVE COACHING PROCESS

Characteristics of the 3 Phased Coaching process:

• Customized to fit the individual needs of the participant
• The confidentiality is equal to an attorney client relationship
• Advice is the result of experience of working with 200 executives and 60 different DMOs
• The Leadership 360 tool has been used by more than 300 executives*
• The combination of leadership skill development and strategic advice is unmatched

THE FOLLOWING COMPONENTS ILLUSTRATE A SOMEWHAT TYPICAL PROCESS

PHASE I - ASSESSMENT & PLAN DEVELOPMENT

Phase I consists of a full day on site with the participant discussing their perception of challenges. Confidential interviews with key staff and volunteer leadership as needed and appropriate. Completion of the Leadership Profile. A review of pertinent organizational documents such as strategic plans, marketing plans, written communication from the CEO, budgets, board minutes, contracts, etc.

With assessment complete we create a plan together that reflects the situation and that will produce results. The plan may have professional development aspects and organizational strategic aspects.

PHASE II - WORKING THE PLAN OVER 6-12 MONTHS

Phase II consists of regularly scheduled bi-monthly (twice a month) telephone conversations. These conversations will be designed to track progress, create strategy, problem solve impediments. The coach will be available for telephone conversations on an as needed basis at the will of the participant.

Throughout Phase II the participant will copy most all correspondence to the coach so the coach can be kept informed of developments.

At approximately mid-point of the 6-12 month plan, we will meet face to face for a full day to re-evaluate the plan and progress.

PHASE III – Evaluation

Phase III consists of a full evaluation of the plan during the last month of the process. At that time a decision will be made regarding relative success and the necessity of a follow-up plan.

The process can continue under different criteria or the same. As an example the new focus could be more organizational than professional.

*The 300 executives were from a variety of industries including: healthcare, legal, real estate, sports and tourism