Health Management Associates contracted with OCG to conduct an employee survey throughout the organization. HMA included 44 separate hospitals and more than 20,000 employees.

Due to the constraints of a hospital environment all surveys were distributed in printed form and returned directly to OCG for processing. OCG coordinated all logistics including providing on site facilitation of employee sessions when warranted.

OCG generated individual hospital reports and a corporate wide report. The corporate wide report was presented to corporate officers. All individual hospitals could then compare their results with corporate wide results. OCG was available for presentation of the results at each hospital.

Each hospital was required to create and action plan based on the results. OCG provided action planning forms and consultation as requested by the individual hospitals. OCG also, reviewed set of action plans to insure that plans were consistent with the issues illustrated in the survey results.

Bi-annual follow-up surveys are anticipated.

Contact:
Fred Drow
Vice-President of Human Resources
5811 Pelican Bay Boulevard, Suite 500
Naples, Florida 34108-2710
(239) 598-3133

"HMA reviewed several instruments and processes before choosing OCG. The balance of satisfaction and importance insures that we target our responses at the issues that most impact satisfaction. Reports are very user friendly in spite of complex data. The logistics of handling 20,000 employees in 44 different hospitals was flawless."

Fred Drow
HMA